Return & Refund Policy
At ECLATJOYE™, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. This policy outlines the conditions for returns, refunds, exchanges, and damaged-item claims.
1. Return Eligibility
We offer a 30-day return window starting from the date your order is delivered.
To qualify for a return, items must meet the following conditions:
- Unused and in original condition
- Free from damage caused after delivery
- Returned with original packaging and included accessories
- Accompanied by proof of purchase or order confirmation
Items that do not meet these requirements may not qualify for a refund or exchange.
2. How to Request a Return
To begin a return request, please contact our support team at:
After your request is reviewed and approved, we will provide:
- Return instructions
- Return authorization details
- Shipping guidance if applicable
Important Notice
Returns sent without prior approval may be refused and returned to the sender.
Please do not ship any item back until you receive confirmation from our support team.
3. Damaged, Defective, or Incorrect Items
We recommend inspecting your package immediately after delivery.
If your item:
- Arrives damaged
- Contains a manufacturing defect
- Is incorrect or incomplete
Please contact us within 72 hours of delivery and include:
- Your order number
- Clear photos of the item and packaging
- A brief explanation of the issue
Our team will review the case and work toward an appropriate resolution.
4. Non-Returnable Products
Certain products are not eligible for return due to hygiene, safety, or clearance restrictions.
These may include:
- Personal-use or wearable fitness accessories
- Customized or personalized products
- Clearance or final-sale items
- Gift cards
- Products damaged through misuse or improper handling
Shipping fees paid during checkout are generally non-refundable unless otherwise required by law.
If you are unsure whether your item qualifies, please contact us before submitting a return request.
5. Exchanges
We currently do not process direct product exchanges.
If you would like a different item:
- Request a return for the original product
- Place a new order separately after return approval
This allows faster processing and inventory availability.
6. European Union Customers
For orders delivered within the European Union, customers may have the right to withdraw from their purchase within 14 days of receiving the order under applicable consumer protection regulations.
To qualify:
- Products must remain unused and in resalable condition
- Original packaging and proof of purchase are required
This EU withdrawal right applies independently from our standard return policy where legally applicable.
7. Refund Processing
After your returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
- Refunds are issued to the original payment method
- Processing typically requires 5–10 business days
Please note:
Banks, credit card providers, or payment platforms may require additional time to finalize and display the refund.
If you have not received your refund after 15 business days from approval, please contact us.
8. Return Shipping Information
Customers may be responsible for return shipping costs unless:
- The item arrived damaged
- The wrong product was shipped
- The item contains a verified manufacturing defect
Return instructions and authorized return details will be provided after approval.
9. Need Help?
If you have questions regarding returns, refunds, or order issues, our support team is here to assist you.
Thank you for choosing ECLATJOYE™.
We appreciate your support and trust in our brand.